careplansfor pharmacy

Medicines check-ins for community pharmacy

Hear from every regular client. Act before the box runs out.

careplans ai is an AI voice companion that calls your regular clients between visits. It asks how their medicines are going, notices missed doses, side effects and running low, and gives your pharmacist a short list of people to follow up, with the right service attached.

Openly AI on every callMany languagesPharmacist always decides
Book a 20 minute demoHear a sample call
Adherence check-ins · ExampleThis week
MonTueWedThuFriSatSun Pat 1 all taken · Pat 2 missed Wed · Pat 3 ran out Fri
Illustrative only. Your pharmacist decides every follow-up.

The problem

The problems happen between the dispensing visits

Clients skip doses, stop because of side effects, or run out and wait. With longer supply periods, the gap between visits is wider and the pharmacy hears about it later.

$10.4b

a year: estimated cost of non-adherence to blood pressure, cholesterol and depression medicines in Australia

University of Technology Sydney
52% to 62%

adherence rose from 52.3% to 61.6% after 12 months of pharmacist-led intervention in 20,335 patients

University of Technology Sydney
250,000

hospital admissions a year from medicine-related problems (2019 report)

PSA Medicine Safety: Take Care

Listen to a sample call

A friendly call that sounds like your pharmacy

The companion asks the questions your pharmacist would ask at the counter, then routes what it hears. Press play to hear a sample.

Sample call: monthly medicines check-inAbout 1 minute · recorded sample call
AI companion

Hello Margaret, it is the AI assistant calling from Banksia Pharmacy for your monthly medicines check-in. You can stop these calls or ask to speak with the pharmacist at any time. Is now a good time?

Client

Yes dear, go ahead.

AI companion

How are you going with your tablets this month?

Client

I keep forgetting the evening one. There are so many now.

AI companion

That is really common. Have you noticed anything new since you started the blood pressure tablet?

Client

I get dizzy when I stand up. And I only have a few days left of the heart one.

AI companion

Thank you. I will let the pharmacist know about the dizziness today, and ask them to have your heart tablets ready. Would you like them to call you about an easier way to organise your tablets?

Client

Oh yes, that would be good.

People always know they are talking to AI. Every call opens by saying so and names your pharmacy. The companion never gives medical advice or changes a dose. Anything clinical goes to your pharmacist.

Voice to insight to action

From a phone call to a pharmacist follow-up

Your team sees a short list each morning: who needs a call, who needs a repeat ready, and who may be eligible for a funded service.

1 · LISTEN

Scheduled call

  • Monthly or weekly, you choose
  • Same friendly companion each time
  • Client’s own language
2 · UNDERSTAND

Voice and answers

  • Missed doses and confusion
  • Possible side effects
  • Running low and repeat timing
3 · DECIDE

Kate insight engine

  • Flags side effects for pharmacist review
  • Suggests services the pharmacist can offer
  • Reminds clients when a repeat is ready
Pharmacist alertRepeat preparedService opportunity flaggedFamily update via nonni.ai

One concern, followed through

Dizziness mentioned in the morning, sorted by the afternoon

Tap any step. Staff decide wherever a decision matters.

Illustrative example. Every action is configured with your team, and any step can require staff approval.

Your numbers

What could check-in calls surface for your pharmacy?

Move the sliders to match your situation. Every figure is calculated from your own inputs.

Your assumption. Start low.
The PPA site lists MedsCheck at $66.53. Check current rates.
Scripts that would otherwise lapse or be filled elsewhere.
0service opportunities a month
0potential service revenue a month
0repeats prompted a month

Estimate only, from your inputs. Funded services have eligibility rules and caps set by the program.

Safety and privacy

Your pharmacist stays in charge

careplans ai was built for aged care and community health and is used with care providers and university research partners in Australia. Calls are offered in many languages.

No clinical adviceThe companion never recommends, changes or stops a medicine. It listens, records and passes concerns to your pharmacist.
Always transparentEvery call says it is AI, and anyone can stop the calls or ask for a person at any time.
Independent call reviewAn independent AI safety monitor reviews every call.
Australian dataData is stored in Australia, and the platform is designed to comply with the Privacy Act 1988 and the Australian Privacy Principles.
Security assessedSelf-assessed against ISO 27001, the Essential Eight and NIST CSF 2.0, with independent certification on the roadmap.
Client consentClients opt in, choose how often they are called, and can stop at any time.

Pilot offer

Pilot with 100 clients. See the list in week one.

We set up the call schedule, the questions and the morning list with your pharmacy team.

Setup
No setup cost for a pilot
Timing
Live within two weeks
Pricing
Per client per month
Fits
Single stores, groups and banner networks
Andrew Payne
Founder and CEO, careplans ai
andrew@careplans.io
0411 199 904
Email Andrew